CalendarLite Privacy Policy
1. Range and Use
- our website, https://www.calendarlite.com// (the “Website”); and
- our online appointment management software platform for salons, spas, and other businesses, as well as the apps through which we make the software available, such as the web-based app at https://app.calendarlite.com.
2. The Data We Gather and How We Gather It.
We collect different kinds of information depending on the Services you use and the situation in which you interact with us. When you give us some of this personal information directly, we collect it, as explained below. In some cases, we may get personal information from other people. We also automatically gather some information when you use and interact with the Services.
A. Information You Give Us Directly
- your name, mailing address, email address, and phone number;
- account and profile information like your CalendarLite ID, username, password, and profile picture;
- business details like your job title and company name; payment and billing details;
- information that you decide to share when you fill out and send in contact forms or sign up for our newsletter through the Services; and
- Information that you choose to share when you use the Services’ online chat feature or talk to us in some other way, which may be recorded by or through third-party service providers who work for us and follow our instructions.
B. Information We Get from Other People
C. Data We Collect Automatically
When you use the Services, we automatically collect some information about you and your device, in addition to the information you give us directly or that we get from other people. We may automatically collect the following types of information:
- Information about your computer or mobile device, like its IP and MAC address, operating system, browser type, and details about your mobile network and internet connection;
- usage and clickstream information, such as pages visited and features used; referring URLs; content you consume through the Services; mouse movements, clicks, and text entered; time spent using the Services and features thereof, and other details of your actions on the Services, which may be collected by or shared with our third-party service provider(s) to analyze and organize collected data on our behalf and at our express direction;
- transactional information, like details about purchases you make through the Services, such as product or service descriptions, prices, subscription details, and the times and dates of transactions;
- communication information, like what you say in messages you send through the Services, like when you use the “Chats” feature on the Website or in the CalendarLite Software;
- information gathered through third-party analytics tools like Google Analytics (for more information about Google Analytics, including how it collects, uses, and shares information, please visit www.google.com/policies/privacy/partners/); and
- information about where you are, such as your device’s IP address, which shows your approximate geographic location.
Below is a list of the technologies we use to collect data automatically.
- Cookies (or cookies for mobile devices). We use cookies and similar technologies with the Services to remember your preferences and settings, let you sign in, show you ads based on your interests, fight fraud, track how well the Services are working, and do other business-related things. A cookie is a small file that is put on your computer or mobile device’s hard drive to store information that a web server in the domain that put the cookie can access. This information usually includes a string of numbers and letters that are unique to your computer, but it can also include other things. Third parties, like the companies we hire to do analytics and advertising for us, put some cookies on our website.
- Web Beacons. We and other companies we work with may use small electronic files called web beacons (also known as clear gifs, pixel tags, and single-pixel gifs) on our Services and in our emails. These files help us collect information about how you use our Services and interact with our emails. For example, they help us count how many people have visited certain pages or opened an email and keep track of other website statistics, like how popular certain content is and making sure that systems and servers are working properly.
- Software Development Kits, or “SDKs.” SDKs are bits of code that our service providers, such as development and analytics companies, give us to put into our App so that we can collect and analyze certain data about users and devices.
3. What We Do with Your Information
We might use the personal information we get from the Services for the following reasons:
- to offer, keep, and help with the Services;
- to keep our promises to Customers;
- to answer your questions and requests and talk to you about the Services;
- to remember your preferences and make your experience on the Services more personal;
- to look at how people use the Services over time and see how well they work;
- to send you newsletters, special offers, and other information we think you might find interesting, as well as to do interest-based advertising;
- to run, assess, and make our business and the Services better (which includes coming up with new products and services, handling our communications, and doing accounting, auditing, billing, reconciliation, and collection tasks);
- to follow the law, the rules, the judicial process, and our company’s policies (including due diligence and contracting activities); to protect the Services from fraud, illegal activity (like hacking or misuse of the Services), and claims and other liabilities; and to enforce our customer agreements and Terms of Service;
- to look at or carry out a merger, divestiture, restructuring, reorganization, dissolution, or other sale or transfer of some or all of our assets, even if it’s part of bankruptcy, liquidation, or a similar process; and
- for any other reason that you give us permission to do when we collect your personal information.
4. What we do with your information
We might share the information we gather about you:
- to our contractors, service providers, payment processors, and other third parties that help our business, which may include helping with any of the data uses listed above;
- to our Customers and their users to help them use the CalendarLite Software, and as needed to carry out our agreements with them;
- to make sure our rules, terms of use, contracts, or other legal rights are followed;
- to look into or stop illegal activities or abuse of the Services;
- to protect against illegal, dishonest, or harmful behavior, and to help with any prosecution or enforcement of laws or agreements meant to stop or punish such behavior;
- to run, test, debug, find and fix bugs, make similar functional improvements, and make the Services and our other products and services better;
- to protect the legal rights, property, safety, and security of us, our users, our employees, and other people;
- to a real or potential buyer, successor, or other group in the event of a real or potential merger, divestiture, restructuring, reorganization, dissolution, or other sale or transfer of some or all of our assets, even if it happens during bankruptcy, liquidation, or similar proceedings; and
- to any other parties you give us permission to share the information with when we collect it or ask for your permission or consent in some other way.
5. How We Process Information for CalendarLite Software Customers
Our Customers can use the CalendarLite Software to gather and use information about: (i) clients who book salon and spa appointments with those Customers and buy goods and services from them through the CalendarLite Software; and (ii) their contractors and employees, in connection with the Customers’ management of their businesses.
Customers who use CalendarLite Software to collect personal information about their clients may include their name and contact information, such as their phone number and email address, appointment information, such as the services booked and appointment times, records of products and services purchased, payment information, such as credit card details, information about loyalty or membership programs, the contents of messages sent between clients and the Customer through the CalendarLite Services, notes that Customers keep about clients and their preferences, and information in other files, such as photos and documents, that Customers or their clients upload to the Services.
Customers of CalendarLite Software can collect personal information about their contractors and employees. This information can include business information like work experience and services offered; scheduling and timesheet information like work schedules, working hours and breaks, and client appointments; and compensation and payroll information like wages, commissions and other payments, Social Security Numbers or other national identification numbers, banking information, and tax documentation like your W2 and 1095 tax forms.
As a “processor” or “service provider” to our Customers, we get this information about their clients and employees when they use the CalendarLite Software. We use the information to give those Customers the CalendarLite Software and other services, and our agreements with them tell us how we can use and share the information. If those Customers ask us to, we may give that information to third-party partners who provide certain services to those Customers as part of their use of the CalendarLite Software. This includes third-party partners who handle payroll and payments. For instance, we and our clients use Stripe for payments, analytics, and other business needs. Stripe may collect personal information about our Customers’ clients as part of those services, such as through cookies and other similar technologies. Stripe may collect personal information about people who use its services, such as transactional data and information that can be used to identify devices that connect to its services. Stripe uses this information to run and improve the services it offers to us and our customers. This includes fraud detection, loss prevention, authentication, and analytics to see how well its services are working. You can find out more about Stripe and read its privacy policy at https://stripe.com/privacy.
We are not responsible for and cannot control how our Customers handle their privacy and data security, which may be different from what is said in this Privacy Policy. If a Customer has given us your personal information in our role as a processor and you want to use any rights you may have under data protection laws, please contact them directly. Please give us the name of the Customer who sent us your data or on whose behalf we got it if you want to make your request directly to us. We will send your request to that customer and help them as needed to respond to it in a reasonable amount of time.
6. Your Options
You have options when it comes to your information. For instance, you can choose not to give us the personal information we ask for through the Services. But if you don’t give us the information we need, you may not be able to use some of the Services’ features, and we may not be able to provide our services to the Customer(s) you are associated with.
You might also be able to stop the automatic collection of information when you use the Services by turning off cookies in your web browser. However, this could mean that you can’t use some of the Services’ features.
Some web browsers have a “do not track” option that lets you tell the Services that you don’t want them to keep track of what you do online. Right now, the Services don’t respond to browser “do-not-track” signals. This means that when you use the Services, other people may be able to collect information about what you do online over time and across different websites, apps, and other online products or services.
7. Kids
People who are 18 years old or older are the only ones who can use our Services. We don’t want kids under 13 to use the Services, and we don’t knowingly collect personal information from kids under 13.
8. Links to Other Sites
The Services may have links to other websites, apps, information, and services that are not ours. We are not responsible for how those third parties handle your privacy. If you choose to follow the links, we suggest that you read the privacy policies of the third parties in question.
